Nuestra Esencia
Ilovegymshop Policies
Conoce nuestros términos para disfrutar de una compra segura y transparente.
1. Terms and Conditions
Welcome to ILOVEGYMSHOP. By accessing or using our website, you agree to the following terms and conditions. If you do not agree with any of them, please do not use the site.
1.1 – Use of the site:
The content of this site is for personal, non-commercial use only. Copying, distributing, or modifying any content without prior authorization from ILOVEGYMSHOP is prohibited.
1.2 – Product availability:
Products and prices are subject to availability and may change without notice. ILOVEGYMSHOP reserves the right to cancel orders in case of stock shortages, pricing errors, or incorrect information.
1.3 – User responsibility:
The customer is responsible for providing accurate and up-to-date information when making their purchase (name, address, telephone number, and email address). We are not responsible for delays or losses caused by incorrect data.
1.4 – Limitation of liability:
ILOVEGYMSHOP is not responsible for delays, damages or losses caused by third parties, carriers or events beyond our control, such as customs, weather or pandemic.
2. Privacy Policy
2.1 – Data collection:
We collect personal information such as name, email address, address and phone number when you place an order or register on the site.
2.2 – Use of information:
Your information is used solely for order processing, shipping, status notifications, and customer service.
ILOVEGYMSHOP does not sell, rent or share your personal data with third parties, except in cases necessary to process your purchase (logistics providers or payment platforms).
2.3 – Data protection:
We use industry-standard security measures to protect your information. However, no system is 100% secure, so we cannot guarantee absolute protection against unauthorized access.
3. Shipping Policy
3.1 – Processing:
All orders are processed within 1 to 5 business days.
3.2 – Delivery Times:
Shipments may take between 10 and 35 business days (depending on the shipping method), depending on the destination, as we work with international suppliers. In some cases, the delivery time may be extended due to customs issues or high demand.
3.3 – Order Tracking:
Your order number will be sent to you. You can track your order Here. Tracking may take a few days to update in the system.
3.4 – Incorrect Address:
If the customer provides an incorrect or incomplete address, ILOVEGYMSHOP is not responsible for any loss or delay. No refunds will be issued for this reason.
4. Returns and Refunds Policy
4.1 – General Conditions:
Due to the nature of the products, returns are not accepted for size, color, or personal preference. Requests will only be evaluated if the item arrives damaged, defective, or incorrect.
4.2 – Evidência obrigatória:
Para iniciar qualquer reclamação, o cliente deverá enviar um vídeo contínuo e sem cortes mostrando claramente:
-
The package closed before being opened.
-
The complete opening process, showing the shipping label visible.
-
The complete product and the alleged defect or damage.
If the video is edited, incomplete, blurry, or does not show all the previous steps, The claim will be automatically rejected.
4.3 – Reporting Deadline:
The customer has a maximum of 24 hrs from delivery to submit the evidence. After this time, no claim will be accepted without exception.
4.4 – Additional requirements:
-
The product must be unused, unwashed and in its original packaging.
-
Must send at least 3 additional photos of the product from different angles.
-
ILOVEGYMSHOP may request additional videos or photos of the packaging or the carrier label.
-
In case of doubt or suspicion, the customer must return the item for inspection (costs are at the customer's expense).
-
If the evidence does not meet the requirements or is not submitted in full, the claim will be automatically closed.
4.5 – Invalid grounds for complaint:
-
Slight differences in color, texture or measurements less than 2 cm.
-
Dissatisfaction with the product or a perception different from personal taste.
-
Damage due to misuse, washing or handling by the customer.
-
Logistical delays or parcel holds.
4.6 – Evaluation Process:
ILOVEGYMSHOP will analyze the case within a period of 7 to 20 business days. Approval or rejection will depend exclusively on the result of the quality control team's review.
4.7 – Refunds:
If approved, the refund will be processed within a period of 2 to 35 business days via the original payment method.
If the customer does not meet all requirements of this policy, the request will be permanently rejected.
5. Cancellation Policy
5.1 – Orders can only be cancelled within the first 12 hours after being placed.
After this time, the order enters processing and cannot be cancelled for any reason.
Contact
If you have any questions about these policies, you can contact us at:
📧 info@ilovegymshop.com or in the Customer Support bubble at the bottom of the screen
🕒 Business Hours: Monday to Friday
🇲🇽 Ciudad de México: de 8:00 a 24:00
🇪🇸 España (Madrid): de 15:00 a 7:00
🇪🇺 Europa Central (CET): de 15:00 a 7:00
🌍 Hora mundial (UTC): de 14:00 a 6:00
🇨🇱 Chile (Santiago): de 10:00 a 2:00
🇨🇳 China (Beijing): de 22:00 a 14:00
🇯🇵 Japón (Tokio): de 23:00 a 15:00
🇮🇳 India (Nueva Delhi): de 19:30 a 11:30
🇹🇭 Tailandia (Bangkok): de 21:00 a 13:00
🇰🇷 Corea del Sur (Seúl): de 23:00 a 15:00
1. Terms and Conditions
Welcome to ILOVEGYMSHOP. By accessing or using our website, you agree to the following terms and conditions. If you do not agree with any of them, please do not use the site.
1.1 – Use of the site:
The content of this site is for personal, non-commercial use only. Copying, distributing, or modifying any content without prior authorization from ILOVEGYMSHOP is prohibited.
1.2 – Product availability:
Products and prices are subject to availability and may change without notice. ILOVEGYMSHOP reserves the right to cancel orders in case of stock shortages, pricing errors, or incorrect information.
1.3 – User responsibility:
The customer is responsible for providing accurate and up-to-date information when making their purchase (name, address, telephone number, and email address). We are not responsible for delays or losses caused by incorrect data.
1.4 – Limitation of liability:
ILOVEGYMSHOP is not responsible for delays, damages or losses caused by third parties, carriers or events beyond our control, such as customs, weather or pandemic.
2. Privacy Policy
2.1 – Data collection:
We collect personal information such as name, email address, address and phone number when you place an order or register on the site.
2.2 – Use of information:
Your information is used solely for order processing, shipping, status notifications, and customer service.
ILOVEGYMSHOP does not sell, rent or share your personal data with third parties, except in cases necessary to process your purchase (logistics providers or payment platforms).
2.3 – Data protection:
We use industry-standard security measures to protect your information. However, no system is 100% secure, so we cannot guarantee absolute protection against unauthorized access.
3. Shipping Policy
3.1 – Processing:
All orders are processed within 1 to 5 business days.
3.2 – Delivery Times:
Shipments may take between 10 and 35 business days (depending on the shipping method), depending on the destination, as we work with international suppliers. In some cases, the delivery time may be extended due to customs issues or high demand.
3.3 – Order Tracking:
Your order number will be sent to you. You can track your order Here. Tracking may take a few days to update in the system.
3.4 – Incorrect Address:
If the customer provides an incorrect or incomplete address, ILOVEGYMSHOP is not responsible for any loss or delay. No refunds will be issued for this reason.
4. Returns and Refunds Policy
4.1 – General Conditions:
Due to the nature of the products, returns are not accepted for size, color, or personal preference. Requests will only be evaluated if the item arrives damaged, defective, or incorrect.
4.2 – Evidência obrigatória:
Para iniciar qualquer reclamação, o cliente deverá enviar um vídeo contínuo e sem cortes mostrando claramente:
-
The package closed before being opened.
-
The complete opening process, showing the shipping label visible.
-
The complete product and the alleged defect or damage.
If the video is edited, incomplete, blurry, or does not show all the previous steps, The claim will be automatically rejected.
4.3 – Reporting Deadline:
The customer has a maximum of 24 hrs from delivery to submit the evidence. After this time, no claim will be accepted without exception.
4.4 – Additional requirements:
-
The product must be unused, unwashed and in its original packaging.
-
Must send at least 3 additional photos of the product from different angles.
-
ILOVEGYMSHOP may request additional videos or photos of the packaging or the carrier label.
-
In case of doubt or suspicion, the customer must return the item for inspection (costs are at the customer's expense).
-
If the evidence does not meet the requirements or is not submitted in full, the claim will be automatically closed.
4.5 – Invalid grounds for complaint:
-
Slight differences in color, texture or measurements less than 2 cm.
-
Dissatisfaction with the product or a perception different from personal taste.
-
Damage due to misuse, washing or handling by the customer.
-
Logistical delays or parcel holds.
4.6 – Evaluation Process:
ILOVEGYMSHOP will analyze the case within a period of 7 to 20 business days. Approval or rejection will depend exclusively on the result of the quality control team's review.
4.7 – Refunds:
If approved, the refund will be processed within a period of 2 to 35 business days via the original payment method.
If the customer does not meet all requirements of this policy, the request will be permanently rejected.
5. Cancellation Policy
5.1 – Orders can only be cancelled within the first 12 hours after being placed.
After this time, the order enters processing and cannot be cancelled for any reason.
Contact
If you have any questions about these policies, you can contact us at:
📧 info@ilovegymshop.com or in the Customer Support bubble at the bottom of the screen
🕒 Business Hours: Monday to Friday
🇲🇽 Ciudad de México: de 8:00 a 24:00
🇪🇸 España (Madrid): de 15:00 a 7:00
🇪🇺 Europa Central (CET): de 15:00 a 7:00
🌍 Hora mundial (UTC): de 14:00 a 6:00
🇨🇱 Chile (Santiago): de 10:00 a 2:00
🇨🇳 China (Beijing): de 22:00 a 14:00
🇯🇵 Japón (Tokio): de 23:00 a 15:00
🇮🇳 India (Nueva Delhi): de 19:30 a 11:30
🇹🇭 Tailandia (Bangkok): de 21:00 a 13:00
🇰🇷 Corea del Sur (Seúl): de 23:00 a 15:00
